Sometimes one creates a dynamic impression by saying something, and sometimes one creates as significant an impression by remaining silent. Dalai Lama

8-2-12 boris 1

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4 Responses to

  1. Barb Estinson says:

    I forgot his name …. Marlo? Hubert? He makes quite an impression by being silent. Nice quote!

  2. Di Anne Lewis says:

    As in talking to a claimant and then putting him/her on hold while “consulting” a lead or supervisor

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